Processing times are separate from the shipping times you see at checkout.
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Always be aware of potential delays due to a high volume of orders or postal service problems that are outside of your control.
Canada: Shipping charges for your order will be calculated and displayed at checkout. Typically delivery window is 3 to 7 business days.
US Shipping: We offer free shipping to the United States. Typical delivery window is 3 to 7 business days.
Everywhere Else: Shipping charges for your order will be calculated and displayed at checkout. Typical delivery window is 8 to 25 business days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Better Stay Together is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We do not accept returns, but do accept exchanges up to 10 days after delivery, if the item is unused and in its original condition. You will be responsible for all new charges associated with the exchange, ie: shipping the. new item and returning the first.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.